Military families and digital literacy

Posted by David Green, Public Affairs Fellow

My father was in the Army while I was growing up and I moved around a lot. It was fun and exciting but occasionally a little sad since every two years I packed up my things and said goodbye to my friends. We always promised to stay in touch but as addresses changed and phone numbers got lost we eventually drifted apart.

Thanks to technology, military children today have a much easier time keeping in touch with old friends and making new ones at the same time. During a time of increased deployments and separation the Internet also makes talking to family halfway around the world a snap. In fact, military families use the Internet at greater rates than the civilian population.

Knowing the pitfalls of the Internet and how to navigate it safely helps adolescents and parents protect themselves and establishes a safer online environment. That’s why we think it’s important to help military families be smart and safe online. Today, we’re proud to announce that we’ve teamed up with the organization Blue Star Families to promote and distribute our Digital Literacy curriculum to their members worldwide through their website and social networks.

Blue Star Families is a group of military spouses and families from all over the country who work hard to to support, connect and empower military families. Last Veterans Day, we partnered with them to distribute priority Google Voice invitations, helping families stay in closer touch with their loved ones.

Being a military kid is tough enough. By working with organizations like Blue Star Families our goal is to help kids today keep in touch, safely, online.

Texas inquires on our approach to competition

Posted by by Don Harrison, Deputy General Counsel

We've always worked hard to ensure that our success is earned the right way -- by building great products, not locking in our users or advertisers. That said, we recognize that as Google grows, we’re going to face more questions about how our business works.

As Search Engine Land first reported, we've recently been approached by Texas Attorney General Greg Abbott’s office, which is conducting an antitrust review of Google. We look forward to answering their questions because we’re confident that Google operates in the best interests of our users.

Occasionally, we’re asked about the “fairness” of our search engine -- why do some websites get higher rankings than others? The important thing to remember is that we built Google to provide the most useful, relevant search results and ads for users. In other words, our focus is on users, not websites. Given that not every website can be at the top of the results, or even appear on the first page of our results, it’s unsurprising that some less relevant, lower quality websites will be unhappy with their ranking.

The Texas Attorney General’s office asked for information about a number of companies whose cases have been well publicized. Here is some background on them:

• Foundem -- the British price comparison site that is backed by ICOMP, an organization funded largely by Microsoft. They claim that Google’s algorithms demote their site because they are a direct competitor to our search engine. The reality is that we don’t discriminate against competitors. Indeed, companies like Amazon, Shopping.com and Expedia typically rank very high in our results because of the quality of the service they offer users. Various experts have taken a closer look at the quality of Foundem’s website, and New York Law School professor James Grimmelmann concluded, “I want Google to be able to rank them poorly.”

• SourceTool/TradeComet - SourceTool is a website run by parent company TradeComet, whose private antitrust lawsuit against Google was dismissed by a federal judge earlier this year. The media have noted that TradeComet is represented by longtime Microsoft antitrust attorneys, and independent search experts have called SourceTool a “click arbitrage” site with little original content.

• myTriggers - Another site represented by Microsoft’s antitrust attorneys, myTriggers alleges that they suffered a drop in traffic because Google reduced their ad quality ratings. But recent filings have revealed that the company’s own servers overheated, explaining their reduced traffic.

We work hard to explain our approach to search and how our ranking works, and we also listen carefully to people’s concerns. We’re looking forward to working cooperatively with the Texas Attorney General’s office, and we strongly believe our business practices reflect our commitment to build great products for the benefit of users everywhere.

Trimming our privacy policies

Posted by Mike Yang, Associate General Counsel
(Cross-posted from the Official Google Blog)

Long, complicated and lawyerly—that's what most people think about privacy policies, and for good reason. Even taking into account that they’re legal documents, most privacy policies are still too hard to understand.

So we’re simplifying and updating Google’s privacy policies. To be clear, we aren’t changing any of our privacy practices; we want to make our policies more transparent and understandable. As a first step, we’re making two types of improvements:

1. Most of our products and services are covered by our main Google Privacy Policy. Some, however, also have their own supplementary individual policies. Since there is a lot of repetition, we are deleting 12 of these product-specific policies. These changes are also in line with the way information is used between certain products—for example, since contacts are shared between services like Gmail, Talk, Calendar and Docs, it makes sense for those services to be governed by one privacy policy as well.
2. We’re also simplifying our main Google Privacy Policy to make it more user-friendly by cutting down the parts that are redundant and rewriting the more legalistic bits so people can understand them more easily. For example, we’re deleting a sentence that reads, “The affiliated sites through which our services are offered may have different privacy practices and we encourage you to read their privacy policies,” since it seems obvious that sites not owned by Google might have their own privacy policies.

In addition, we’re adding:

• More content to some of our product Help Centers so people will be able to find information about protecting their privacy more easily; and
• A new privacy tools page to the Google Privacy Center. This will mean that our most popular privacy tools are now all in one place.

These privacy policy updates will take effect in a month, on October 3. You can see the new main Google Privacy Policy here, and if you have questions this FAQ should be helpful.

Our updated privacy policies still might not be your top choice for beach reading (I am, after all, still a lawyer), but hopefully you’ll find the improvements to be a step in the right direction.

Content ID explained at TED

Posted by Mistique Cano, Manager, Public Policy Communications

YouTube’s Margaret Gould Stewart recently gave a TED talk about how YouTube’s Content ID system cross-references over 24 hours of uploaded content a minute with our rights holder database to give copyright owners choices. In the video, she shows how the Content ID technology works and explains, “The scale and speed of the system is breathtaking… We’re talking about over a hundred of years of video a day. It would be like 36,000 people staring at 36,000 monitors each and everyday without so much as coffee break.” Check it out.